Where do I go to pick up my catering order? In order to provide better and faster service, Portillo's now has designated pickup areas in all of our restaurants. This counter/shelf is usually located near the bar and dessert counter. Catering
Does the Garden Dog® have artificial flavors? There are no artificial flavors in the Garden Dog ® . It gets all its crave-worthy flavor from plant-based ingredients that are seasoned and smoked to perfection. Menu
Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8, here for a quick grab and go experience. Catering
Where do I see my badge progress? You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back. Portillos Perks
How will I know that my order has been received? If you have not been contacted via e-mail by the Portillo's E-Store within 24 hours of placing your order online, please check your spam. If you don't see the email confirmation after checking your spam, please Contact Us . In order for us to
Do you sell fried chicken at any of your locations? While we do not offer bone-in fried chicken on our menu, all Portillo's restaurants offer chicken tenders. Catering
Does Portillo's accept donation requests? Donation requests can be made by visiting https://www.portillos.com/good/ . Fundraisers and Donations
Do the Ribs or BBQ sauce contain peanuts or peanut oil? Our ribs or BBQ sauce do not contain peanuts or peanut oil. Please check out our Allergen info here: https://www.portillos.com/nutrition/ Menu
Do you ship to Alaska and Hawaii? Yes, it is sent Priority overnight via FedEx and will incur an additional fee. The shipment still will arrive in 2 days. Specific zip codes and service types may vary. Shipping
How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
Do you have gluten free pasta or buns? Sorry, we do not offer gluten free breads or pastas. You can order the items as a nudie or without bun. Menu
How do I earn the First Bite badge? The First Bite badge is awarded after your very first visit as a Portillo’s Perks member. It’s our way of saying, “Welcome to the family!” Portillos Perks