Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum. Delivery
What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click here to enter your address. Delivery
What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash. Delivery
I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8, here for a quick grab and go experience. Catering
How do I pre-order / order Catering? You can order catering here or give us a call at 866-YUM-BEEF. Catering
Do you provide or sell service items? Most of our items do come with serving utensils. We do offer them ala carte if you would like to purchase additional. They can be found under our service items category here . Catering
How do I know how much to order? Our portions can be found on our menu . We are happy to help you with portioning for your event. Give us a call at 866-YUM-BEEF for your quote today. Catering
Why do your Chocolate Eclair Cake and Italian Strawberry Shortcake need 24 notice?? Just like our Famous Chocolate cakes, our skilled team members will create from scratch your Chocolate Eclair Cake or Italian Strawberry Shortcake. Our secret recipe requires time to create and set for your event, so