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Holiday Hours

Holiday Hours Thanksgiving Day we will be closed  and we will reopen with normal business hours on Friday. Christmas Eve, closing at 5:00 pm. Christmas Day we will be  closed  and we will reopen with normal business hours on December 26th. New Year's Eve we will be closing ea

Which locations have inside dining?

Which locations have inside dining? All of our restaurant locations, except Joliet, IL., offers inside dining. Our Restaurants

Do all of your locations look the same?

Do all of your locations look the same? No, that’s what makes Portillo's so special! All of our locations are different, some of our themes are Diner, Prohibition, 70's, Chicago and Garage check them all out!  Our Restaurants

Who are the people you have on the walls?

Who are the people you have on the walls? These are a few of our famous friends!  Our Restaurants

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

I wanted to purchase an item that was hanging in one of your locations, can I?

I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location.    Our Restaurants

Help, I received an empty envelope.

Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or  portillos@buyatab.com Gift Cards

What is the cut off time to receive my card in 3 days?

What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards

When do Promo cards start?

When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards

Help, I lost my gift card.

Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card.  Gift Cards

I lost my Promo card.

I lost my Promo card. We are sorry they are not replaceable, please treat them like cash.  Gift Cards

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