Who do I talk to about an issue with my order? The Beef Bus ® is an event experience, so we are not able to offer refunds or compensation. If you experience an issue with your meal, please bring it to the attention of a team member at the time. Beef Bus® Food Truck
When will my Gift Card order be mailed? If we receive an order by 1pm we will ship it out the next day. Gift Cards
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
Where are your menu prices? In order to see the menu and prices for your specific location, please do select the location first from our website here: https://www.portillos.com/locations/ Menu
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Are the hot dogs and Jumbo hot dogs 100% beef? Yes, the Hot Dogs are beef, the casing is sheep. Jumbo hot dogs do not have a casing. Menu
Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information. Menu
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100. Gift Cards
Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards