Search Results | Portillo's

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Why is there a limit to how many sandwiches I can order?

Why is there a limit to how many sandwiches I can order? The order cap is to help ensure that we are able to serve as many hungry fans as possible and to help keep the wait-times down. Due to the overwhelming excitement and support from our fans and the limited size of our kitchen and crew, each per

Who do I talk to about an issue with my order?

Who do I talk to about an issue with my order? The Beef Bus ® is an event experience, so we are not able to offer refunds or compensation. If you experience an issue with your meal, please bring it to the attention of a team member at the time. Beef Bus® Food Truck

Can I franchise a Portillo’s food truck?

Can I franchise a Portillo’s food truck? Portillo's does not franchise any of its locations, this includes its food truck(s). Beef Bus® Food Truck

How many food trucks does Portillo's have?

How many food trucks does Portillo's have? We only have the one…for now! Beef Bus® Food Truck

How can I get the Beef Bus® at my event?

How can I get the Beef Bus® at my event? You can request the Beef Bus ® for your event here , someone from our catering team will reach out to you.  We receive a lot of requests for the Beef Bus ® and cannot accommodate every request. Beef Bus® Food Truck

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

I wanted to purchase an item that was hanging in one of your locations, can I?

I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location.    Our Restaurants

Can we do a fundraiser night with the Beef Bus®?

Can we do a fundraiser night with the Beef Bus®? Unfortunately, no. We cannot host fundraiser nights with the Beef Bus ® . Beef Bus® Food Truck

Why can't I find the schedule for the Beef Bus® in advance?

Why can't I find the schedule for the Beef Bus® in advance? We will post the schedule as soon as we have it locked in. Some locations are first-come, first-served so we don't want to publish until we're in place. You should follow our Instagram and  X  for the most up-to-date infor

How do I pre-order / order Catering?

How do I pre-order / order Catering? You can order catering here  or give us a call at 866-YUM-BEEF. Catering

Can I do premade sandwiches?

Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8,  here  for a quick grab and go experience.   Catering

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