Which locations have inside dining? All of our restaurant locations, except Joliet, IL., offers inside dining. Our Restaurants
How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering
When did Portillo's open? We opened our first location in 1963 in Villa Park, IL. Want to learn more about our history, check it out here: https://www.portillos.com/our-history/ Our Restaurants
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
Where can I go to place a delivery order? We offer the option to place a delivery order with Portillo's through our website www.portillos.com, the Portillo's app. Ordering
Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services
The website/socials said the Beef Bus® was going to be open, but when I arrived it wasn't there/was closed, what's the dill? Frankly , sometimes things happen that are out of our control and the Beef Bus ® has to wrap up early and roll out. When this happens, we do our best to accommodate the pe
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup". Ordering
I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering