When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer. Fry Survey
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey
How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
How do I become a Portillo’s Perk member? Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
Where do I see my badges? Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet. Portillos Perks
How do I download my Perks card? Once you enroll in Portillo's Perks, you will receive a text message or email to download your Perks card to your mobile wallet. You can also find a link to download your Perks card in the account settings page at portillos.com/login . Portillos Perks
What counts as a visit? Any online, in-restaurant, or drive-thru order with a sub-total over $10 counts as a Perks visit. Be sure to scan your Perks Card at checkout to ensure your visit is counted. If you’re ordering online, make sure you are logged into your account. Portillos Pe