How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services
The website/socials said the Beef Bus® was going to be open, but when I arrived it wasn't there/was closed, what's the dill? Frankly , sometimes things happen that are out of our control and the Beef Bus ® has to wrap up early and roll out. When this happens, we do our best to accommodate the pe
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
What time can I have the night wedding package delivered? The order must be within the delivery zone and delivered between 9pm-10:30pm Mon-Sun. Subject to availability. Late Night Wedding Catering
How far in advance can I book the late night wedding catering page? You must book 60 days in advance of your event date with a member of the Portillo's team via phone by calling 866-986-2333 and selecting option 3. Subject to availability. Late Night Wedding Catering
Who delivers the late night bites? Our skilled Catering Coordinator will deliver and set up your late night bites order. Late Night Wedding Catering
Is the fountain always available? No, the fountain is subject to availability. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering
Where is the cheese sauce fountain available? To order this package, your event must be in the Chicagoland Illinois area and in our restaurant delivery range. Subject to availability. Late Night Wedding Catering
Does my event venue need to allow outside vendors? Yes. Subject to approval from venue. Late Night Wedding Catering