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How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Can we do a fundraiser night with the Beef Bus®?

Can we do a fundraiser night with the Beef Bus®? Unfortunately, no. We cannot host fundraiser nights with the Beef Bus ® . Beef Bus® Food Truck

Why can't I find the schedule for the Beef Bus® in advance?

Why can't I find the schedule for the Beef Bus® in advance? We will post the schedule as soon as we have it locked in. Some locations are first-come, first-served so we don't want to publish until we're in place. You should follow our Instagram and X for the most up-to-date infor

How do I add more cheese sauce

How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin. Caution: Do not overfill the basin. Late Night Wedding Catering

Can I order the Late night delivery without the Fountain?

Can I order the Late night delivery without the Fountain? Yes, of course. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering

Why was the line/wait-time so long when there are only a few items on the menu?

Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can.

I see the Beef Bus® is coming to my city, how do I get it to my location or event?

I see the Beef Bus® is coming to my city, how do I get it to my location or event? We already have a set schedule once a location is published, but you are welcome to request the Beef Bus ® for your event here , and someone from our catering team will reach out to you. Beef Bus® Food Truck

What sizes are available in the Crocs?

What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •

Where can I purchase Portillo’s Crocs?

Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise

When is the Beef Bus® going to Peach Tree, GA?

When is the Beef Bus® going to Peach Tree, GA? After the polling ended, we hit unforeseen local & state roadblocks preventing us from coming to Georgia. We would love to get the Beef Bus ® to Peach Tree City one day. Unfortunately, there are currently too many permitting conditions that we c

How Do I Return a Product?

How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise

Can I transfer my rewards to others?

Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services