What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
Where do I pick up my food inside? Find the large red "PICK UP" shelves located inside the restaurant. Your food will be displayed alphabetically by your first initial. Ordering
Do you have curbside pickup? Sorry no, we do not offer curbside pickup. Ordering
What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •
Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise
What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting. Lemon Cake
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
How do I become a Portillo’s Perk member? Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet Portillos Perks