I uploaded the wrong form with my request, where do I send the correct forms? Please respond to the email our team sent requesting the correct form and attach the necessary documentation. This will help us connect it to the correct account and team member. If you did not receive an email requesting
The person that scheduled our fundraiser is no longer our contact, how do we update the contact information? Please send an email to fundraisers@portillos.com and include the previous contact's name and email if available, along with the Portillo's location/City and date. Fundraisers and Don
More questions regarding fundraisers? Email fundraisers@portillos.com . Fundraisers and Donations
How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin. Caution: Do not overfill the basin. Late Night Wedding Catering
Can I order the Late night delivery without the Fountain? Yes, of course. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering
Where do I pick up my food inside? Find the large red "PICK UP" shelves located inside the restaurant. Your food will be displayed alphabetically by your first initial. Ordering
Do you have curbside pickup? Sorry no, we do not offer curbside pickup. Ordering
What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •
Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise
How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise
Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services
When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services