How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location. Our Restaurants
What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •
Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise
How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise
Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services
When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services
What are Portillo’s Perks badges? Portillo’s Perks badges celebrate your love for all your Portillo’s favorites. Earn them based on what you order or how often you visit. Enjoy beef-worthy bragging rights, plus surprise offers along the way! Guest Services
Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services
Can I scan multiple Portillo’s Perks cards during a visit? No, you can only scan one Portillo’s Perks card per transaction. Guest Services
Can I scan my Portillo’s Perks card and pay with a gift card? Yes, you can scan your Portillo’s Perks card and pay with a gift card. Guest Services
How do I earn the Frequent Feaster badge? Visit Portillo’s three times within the first 30 days of getting your First Bite Badge to earn the Frequent Feaster badge. Guest Services