Do you have gluten free pasta or buns? Sorry, we do not offer gluten free breads or pastas. You can order the items as a nudie or without bun. Menu
Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information. Menu
Do you have a kids menu? Portillo's does not offer a kids menu, however we do have a very kid friendly menu that includes hot dogs, chicken tenders and every kid loves CHEESE FRIES! Menu
How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
Do you sell your BBQ sauce or any of your dressing in a jar? Yes, we do sell our BBQ sauce, House dressing, Cesar dressing, and our new Giardiniera Sauce at our restaurants. Menu
What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering
Are you able to ship a combination package of Italian beef and hot dogs? We are unable to modify or customize our packages at this time and do apologize for any inconvenience. The packages we do offer are available on our website. Shipping
Do offers expire? Yes, each reward has an expiration date listed on the back of your Perks mobile wallet card. Portillos Perks
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
Where is the nutritional information? Portillo's Nutritional and Allergen information can be found here. Menu
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
How do I check the balance of a Gift Card? You can check your balance here or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card. Gift Cards