Search Results

What payment options do you accept?

What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards

Can I add a message to my order?

Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards

I need help placing an order

I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted?

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted? We only accept requests made at w ww.portillos.com/good/ . Requests made any other way will not be answered or accepted. Fundraisers and Do

I am a Door Dasher and had an issue with delivery

I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery

How do I make my fundraiser successful?

How do I make my fundraiser successful? Promote! Create a Facebook event, post on your website or send an email to your friends and family. Print the flyer that we send you and post them at relevant locations: Schools, Coffee Shops, Gyms. Fundraisers and Donations

Can a Gift Card be used to purchase a shipping order?

Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Donation requests can be made by visiting https://www.portillos.com/good/ . Fundraisers and Donations

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com before placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

Can I place an online order for my fundraiser?

Can I place an online order for my fundraiser? Yes, takeout and catering orders placed for PICKUP only on the designated fundraiser date, at Portillos.com and on the Portillo's app can be added to fundraisers. You MUST enter the unique location code provided on your fundraiser flyer in the "

How do our Fundraisers work?

How do our Fundraisers work? Portillo's will donate 20% of the sales that your organization earns! The amount will be donated when someone comes in with your flyer (smart phone counts, too) or mentions your organization at checkout. Feel free to dine in, carry out, or go through the drive thru.

How do I check the balance of a Gift Card?

How do I check the balance of a Gift Card? You can check your balance here or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card. Gift Cards