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My promo card isn't working.

My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number.  Gift Cards

What can I use my promo card on?

What can I use my promo card on? The promo card can be used like a gift card.  Gift Cards

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Due to the high volume of donation requests we receive, all requests are considered on a first come basis, and according to allocation for various areas.  All requests must be submitted two weeks in advance at www.portillos.com/good/ . Fundraisers and D

How do I know if the date I'm interested in is available?

How do I know if the date I'm interested in is available? Once you select your preferred location from the drop down menu on the request form, click on the date selector. If the date is unavailable it will be marked out with a red "X". Fundraisers and Donations

Does Portillo's promote fundraiser nights for the host organizations?

Does Portillo's promote fundraiser nights for the host organizations? No, we do not. Promoting the fundraiser is up to the organizer. Fundraisers and Donations

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted?

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted? We only accept requests made at w ww.portillos.com/good/ . Requests made any other way will not be answered or accepted. Fundraisers and Do

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night?

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night? Fundraiser night requests REQUIRE a Form-W9; we can't issue you your giveback check without it. If you do not have one or cannot acquire one for your organization at least 14 days in advance o

Can I host a fundraiser at more than one location on the same date?

Can I host a fundraiser at more than one location on the same date? Yes you can. However, you must submit a request for each location on the desired date and each location must reach $200 in sales to receive a giveback check from that location. Fundraisers and Donations

Do we need a Form-W9 for a donation request?

Do we need a Form-W9 for a donation request? Donation Requests do not require a Form-W9, but do require proof of non-profit status. Uploading a copy of your 501-c3 status or tax exemption will satisfy this requirement. Fundraisers and Donations

How do we know how much money we raised at our fundraiser?

How do we know how much money we raised at our fundraiser? An automated email will be sent to the original fundraiser organizer the afternoon after the fundraiser with your results.  Fundraisers and Donations

I think my check should be more, what do I do?

I think my check should be more, what do I do? Please respond to your fundraiser approval email and your contact will work with you to investigate. Can't find your original email? Email fundraiser@portillos.com . Fundraisers and Donations

I have not received my check yet and it's been more than 45 days, what should I do?

I have not received my check yet and it's been more than 45 days, what should I do? Please respond to your fundraiser approval email and your contact will work with you to investigate. Can't find your original email? Email fundraiser@portillos.com . Fundraisers and Donations

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