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Does the Garden Dog® have artificial flavors?

Does the Garden Dog® have artificial flavors? There are no artificial flavors in the Garden Dog ® . It gets all its crave-worthy flavor from plant-based ingredients that are seasoned and smoked to perfection. Menu

Do the Ribs or BBQ sauce contain peanuts or peanut oil?

Do the Ribs or BBQ sauce contain peanuts or peanut oil? Our ribs or BBQ sauce do not contain peanuts or peanut oil. Please check out our Allergen info here:   https://www.portillos.com/nutrition/ Menu

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

Is there nutritional information available?

Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information.  Menu

How do I check the balance of a Gift Card?

How do I check the balance of a Gift Card? You can check your balance here  or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card.  Gift Cards

Are you able to add money to a Gift Card?

Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one.  Gift Cards

Can you receive money back from a Gift Card?

Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards

In what dollar amounts may I choose a Gift Card?

In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100.  Gift Cards

Where is the nutritional information?

Where is the nutritional information? Portillo's Nutritional and Allergen information can be found here. Menu

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Do any items on your menu contain Red Dye #6?

Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient.  Menu

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