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How do I see my available rewards?

How do I see my available rewards? Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wall

Where can I get the Lemon Cake?

Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake

What is the Lemon Cake?

What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting. Lemon Cake

How do I redeem rewards?

How do I redeem rewards? Simply scan your Perks card or badge achievement offer at the register, kiosk, or drive thru. Your available rewards will appear for you to select and redeem. If redeeming online, make sure you are logged in and your available rewards will appear on the checkout page. Portil

Where do I see my badge progress?

Where do I see my badge progress? You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back. Portillos Perks

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com before placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

What sizes are available in the Crocs?

What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •

Where can I purchase Portillo’s Crocs?

Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise

When will the Lemon cake be available?

When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake