How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise
My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer. Fry Survey
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey
The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping