Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping
Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location. Our Restaurants
Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping
How do I pre-order / order Catering? You can order catering here or give us a call at 866-YUM-BEEF. Catering
Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8, here for a quick grab and go experience. Catering
How do I know how much to order? Our portions can be found on our menu . We are happy to help you with portioning for your event. Give us a call at 866-YUM-BEEF for your quote today. Catering
Do you provide or sell service items? Most of our items do come with serving utensils. We do offer them ala carte if you would like to purchase additional. They can be found under our service items category here . Catering
Can I customize a salad for a group? Yes, you can request items to be removed or left on the side for our salads. Catering
Can I add protein to a mostaccioli/pasta tray? Yes, you can add protein to any catering pasta dish. Catering