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Does the fountain need to be plugged in?

Does the fountain need to be plugged in? Yes, there must be an outlet close to fountain set up. Please make sure your venue has a designated spot for the fountain and food set up. Extension cords are not recommended. Late Night Wedding Catering

How do I prep the fountain?

How do I prep the fountain? Our team will set up the fountain. The Fountain must be pre-heated 5-7 minutes before pouring cheese sauce. We will need to have a flat surface that is located next to a plug. We do not recommend using extension cords. Once the cheese sauce is poured into bottom basin, th

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product.  Shipping

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections.  Shipping

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Do you still ship your ribs?

Do you still ship your ribs? Sorry, no we do not ship our ribs.  Shipping

How do I add more cheese sauce

How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin.  Caution: Do not overfill the basin. Late Night Wedding Catering

Can I order the Late night delivery without the Fountain?

Can I order the Late night delivery without the Fountain? Yes, of course. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

What sizes are available in the Crocs?

What sizes are available in the Crocs? •            M4/W6 •            M5/W7 •            M6/W8   •  

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