Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own! Ordering
How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering
Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or portillos@buyatab.com Gift Cards
Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card. Gift Cards
When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards
What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards
I lost my Promo card. We are sorry they are not replaceable, please treat them like cash. Gift Cards
Do Promo cards expire? Yes, they expire on 3/31/2025 Gift Cards
What can I use my promo card on? The promo card can be used like a gift card. Gift Cards