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When do I pay for my catering order?

When do I pay for my catering order? Payment is taken when you place the order in the app, online, over the phone. We accept Visa, Master Card, American Express, Discover Network and Portillo's Gift cards.  No personal checks are accepted. Cash is accepted for same day walk-in orders, howev

Does Portillo's deliver?

Does Portillo's deliver? Our delivery spots do fill up quickly and we suggest you order as early as possible.  Deliveries are based upon distance and driver availability. Order setup is subject to driver availability and may incur additional fees.   If delivery is not available, we do

What are your shipping options and prices?

What are your shipping options and prices? We use FedEx to handle our shipping needs, to best ensure delivery of fresh products. Standard shipping is 2 day (second business day). You select your order arrival date at order checkout. Other options next day or Saturday delivery may be availa

Where do I go to pick up my catering order?

Where do I go to pick up my catering order? In order to provide better and faster service, Portillo's now has designated pickup areas in all of our restaurants. This counter/shelf is usually located near the bar and dessert counter. Catering

Does the Garden Dog® have artificial flavors?

Does the Garden Dog® have artificial flavors? There are no artificial flavors in the Garden Dog ® . It gets all its crave-worthy flavor from plant-based ingredients that are seasoned and smoked to perfection. Menu

Can I do premade sandwiches?

Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8,  here  for a quick grab and go experience.   Catering

How do I know my order is correct?

How do I know my order is correct? You will view your order confirmation page showing your address and what was purchased before you finalized your order. Once you click purchase, the order is finalized. Your order number and confirmation information will be emailed to you as well. Please make sure

Do you sell fried chicken at any of your locations?

Do you sell fried chicken at any of your locations? While we do not offer bone-in fried chicken on our menu, all Portillo's restaurants offer chicken tenders. Catering

Can I place an online order for my fundraiser?

Can I place an online order for my fundraiser? Yes, takeout and catering orders placed for PICKUP only on the designated fundraiser date, at Portillos.com and on the Portillo's app can be added to fundraisers. You MUST enter the unique location code provided on your fundraiser flyer in the "

Do the Ribs or BBQ sauce contain peanuts or peanut oil?

Do the Ribs or BBQ sauce contain peanuts or peanut oil? Our ribs or BBQ sauce do not contain peanuts or peanut oil. Please check out our Allergen info here:   https://www.portillos.com/nutrition/ Menu

How do I send packages to more than one address?

How do I send packages to more than one address? When choosing a package it gives you the option of 'ship to' and the options 'myself' or 'other'. If 'other' is chosen please enter the recipients name in the box. Shipping

Need Pricing or a quote for an event?

Need Pricing or a quote for an event? Because items and pricing are subject to change, this is the most accurate way to get real-time pricing. Click here , you will be directed to our ordering platform. Enter the city of the closest Portillo’s to your event. Look through the menu for current p

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