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When will I get my tracking number?

When will I get my tracking number? Once your food kit is ready to ship, FedEx will create a lable and assign a tracking numbers for each package ordered. Once your food kit ships, and we’ll send them to you by email after 8:00 PM CST that evening so you can follow your delivery every step of

When will my order be delivered?

When will my order be delivered? You are able to specify your preferred arrival date when placing your nationwide shipping order.  A package may arrive on or before your selected date. Although we try to schedule delivery for this date, we cannot guarantee these dates since delivery is con

Refunds and Cancellations

Refunds and Cancellations All orders are final sale and no refund will be given. If an item arrives damaged or spoiled, please fill out our contact form at C ontact Us  so we can assist. Shipping

Can a time frame be requested for delivery?

Can a time frame be requested for delivery? When placing the order, you pick the date of delivery. FedEx doesn't guarantee a time of delivery. Shipping

Do you ship to Alaska and Hawaii?

Do you ship to Alaska and Hawaii? Yes, it is sent Priority overnight via FedEx and will incur an additional fee. The shipment still will arrive in 2 days. Specific zip codes and service types may vary. Shipping

How will I know that my order has been received?

How will I know that my order has been received? If you have not been contacted via e-mail by the Portillo's E-Store within 24 hours of placing your order online, please check your spam. If you don't see the email confirmation after checking your spam, please Contact Us . In order for us to

My box was delivered a day late.

My box was delivered a day late. We apologize that your order was delivered late, please reach out to our shipping department if you need help. 866- Yum-Beef  Shipping

My package is damaged.

My package is damaged. We apologize that your box arrived damaged. Please send photos of damages and order number to C ontact Us . In some cases, FedEx will need you to reship the product back, so please do not dispose of any of the product until contacted for next steps. Shipping

Can I ship a food package to an apartment?

Can I ship a food package to an apartment? We suggest you notify the receiver that a package will be arriving and may need to be signed for.   Shipping

I got the wrong package of food.

I got the wrong package of food. We apologize. Please Contact Us  with your order number and what you received. Shipping

My package was missing an item.

My package was missing an item. We apologize that your order was missing an item. Please Contact Us  with the details and order number.  Shipping

My gravy is leaking.

My gravy is leaking. It is normal for a small amount of gravy to leak during shipping. If the container is completely broken or has leaked outside of the box, please Contact Us , we may ask you to send photos for training purposes.  Shipping

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