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How do I know my order is correct?

How do I know my order is correct? You will view your order confirmation page showing your address and what was purchased before you finalized your order. Once you click purchase, the order is finalized. Your order number and confirmation information will be emailed to you as well. Please make sure

Refunds and Cancellations

Refunds and Cancellations All orders are final sale and no refund will be given. If an item arrives damaged or spoiled, please fill out our contact form at C ontact Us so we can assist. Shipping

How will I know that my order has been received?

How will I know that my order has been received? If you have not been contacted via e-mail by the Portillo's E-Store within 24 hours of placing your order online, please check your spam. If you don't see the email confirmation after checking your spam, please Contact Us . In order for us to

I want to order this for a Christmas gift, when should I place my order?

I want to order this for a Christmas gift, when should I place my order? We would suggest you place the order in advance to arrive before the week of Christmas as FedEx has high demands at this time. Shipping

My box was delivered a day late.

My box was delivered a day late. We apologize that your order was delivered late, please reach out to our shipping department if you need help. 866- Yum-Beef Shipping

My package is damaged.

My package is damaged. We apologize that your box arrived damaged. Please send photos of damages and order number to C ontact Us . In some cases, FedEx will need you to reship the product back, so please do not dispose of any of the product until contacted for next steps. Shipping

Can I ship a food package to an apartment?

Can I ship a food package to an apartment? We suggest you notify the receiver that a package will be arriving and may need to be signed for. Shipping

I got the wrong package of food.

I got the wrong package of food. We apologize. Please Contact Us with your order number and what you received. Shipping

My package was missing an item.

My package was missing an item. We apologize that your order was missing an item. Please Contact Us with the details and order number. Shipping

What happens during severe weather or snow?

What happens during severe weather or snow? In the event of severe weather or snow advisory your order may be delivered on the next available delivery day. Shipping dates may be delayed due to circumstances outside of our control such as strike, natural disaster, or other severe weather.

My gravy is leaking.

My gravy is leaking. It is normal for a small amount of gravy to leak during shipping. If the container is completely broken or has leaked outside of the box, please Contact Us , we may ask you to send photos for training purposes. Shipping

Can I ship to a P.O. Box or APO/FPO address?

Can I ship to a P.O. Box or APO/FPO address? We use FedEx to ship our products and are not able to ship to an APO/FPO address or to a PO Box. Shipping