Search Results | Portillo's

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Why can't I find the schedule for the Beef Bus® in advance?

Why can't I find the schedule for the Beef Bus® in advance? We will post the schedule as soon as we have it locked in. Some locations are first-come, first-served so we don't want to publish until we're in place. You should follow our Instagram and  X  for the most up-to-date infor

Do you have curbside pickup?

Do you have curbside pickup? Sorry no, we do not offer curbside pickup.  Ordering

Where do I pick up my food inside?

Where do I pick up my food inside? Find the large red "PICK UP" shelves located inside the restaurant. Your food will be displayed alphabetically by your first initial.  Ordering

Why was the line/wait-time so long when there are only a few items on the menu?

Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can. 

When is the Beef Bus® going to Peach Tree, GA?

When is the Beef Bus® going to Peach Tree, GA? After the polling ended, we hit unforeseen local & state roadblocks preventing us from coming to Georgia. We would love to get the Beef Bus ® to Peach Tree City one day. Unfortunately, there are currently too many permitting conditions that we c

My code isn't working to take the survey

My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer.  Fry Survey

I am not able to take the survey

I am not able to take the survey There is a 7-day window of time to take the survey after your visit.  Fry Survey

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right.  Fry Survey

Do rewards expire?

Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services

Can I transfer my rewards to others?

Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services

When will my visit be counted?

When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services

Can I use more than 1 reward at a time?

Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services

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