What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Do you ship to Alaska and Hawaii? Yes, it is sent Priority overnight via FedEx and will incur an additional fee. The shipment still will arrive in 2 days. Specific zip codes and service types may vary. Shipping
Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu
I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery
Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping
Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
How do I send packages to more than one address? When choosing a package it gives you the option of 'ship to' and the options 'myself' or 'other'. If 'other' is chosen please enter the recipients name in the box. Shipping
Does the Garden Dog® have artificial flavors? There are no artificial flavors in the Garden Dog ® . It gets all its crave-worthy flavor from plant-based ingredients that are seasoned and smoked to perfection. Menu
What are your restaurant's hours of operation? Most of our restaurants are open from 10:30am - 10pm but do vary by location. Please select your desired location for its hours here : www.portillos.com/locations Our Restaurants