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When do I pay for my catering order?

When do I pay for my catering order? Payment is taken when you place the order in the app, online, over the phone. We accept Visa, Master Card, American Express, Discover Network and Portillo's Gift cards. No personal checks are accepted. Cash is accepted for same day walk-in orders, howev

Can I get hot pasta?

Can I get hot pasta? You can pick up hot, ready to serve, regular or baked mostaccioli (choice of marinara or meat sauce) and vodka pasta at any of our restaurants. Our Barnelli's restaurants also carry hot, ready to serve, specialty pastas. Note: Barnelli's restaurant

Can I do premade sandwiches?

Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8, here for a quick grab and go experience. Catering

What are your restaurant's hours of operation?

What are your restaurant's hours of operation? Most of our restaurants are open from 10:30am - 10pm but do vary by location. Please select your desired location for its hours here : www.portillos.com/locations Our Restaurants

Do you have any locations outside of the Chicago area?

Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants

Does your Polish sausage contain beef or pork?

Does your Polish sausage contain beef or pork? The sausage contains both beef & pork. Menu

Need Pricing or a quote for an event?

Need Pricing or a quote for an event? Because items and pricing are subject to change, this is the most accurate way to get real-time pricing. Click here , you will be directed to our ordering platform. Enter the city of the closest Portillo’s to your event. Look through the menu for current p

What is the Call Center Hours for catering assistance?

What is the Call Center Hours for catering assistance? Call us toll-free at 866-986-2333 Our call center hours are CST Monday - Friday 8:00 am - 8:00 pm Saturday - Sunday 8:00 am - 6:00 pm Closed: Thanksgiving Day and Christmas Day Catering

Need to cancel or modify order?

Need to cancel or modify order? Visit Portillos.com or call 866-986-2333 at least 24 hours before delivery or pickup time. Due to inventory & labor costs, refunds are only available for orders canceled at least 24 hours in advance of the scheduled delivery or pickup. Catering

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com before placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

Is it possible to purchase hot beef and or hot gravy?

Is it possible to purchase hot beef and or hot gravy? We do not combine the beef and hot gravy together in a tray because the beef will become tough. The Party Packages are full meals, including pre-fluffed beef and hot gravy. They are quick to setup and serve your group easily, even if a

Is the French bread included with the cost of the beef?

Is the French bread included with the cost of the beef? Our catering bread is a type of French bread and is sold separately. Each loaf yields (8) 4-inch pieces of bread. Catering