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Does my event venue need to allow outside vendors?

Does my event venue need to allow outside vendors? Yes. Subject to approval from venue.  Late Night Wedding Catering

Do I have to order exactly what is shown in the package online?

Do I have to order exactly what is shown in the package online? Portillo's has the ability to customize these orders to the amount of guests your expecting and what food items you'd like to serve. Late Night Wedding Catering

How much is the cheese sauce fountain?

How much is the cheese sauce fountain? The cheese sauce fountain costs $250. We recommend it only runs for one hour at your event.  Late Night Wedding Catering

What is included with the cheese sauce fountain?

What is included with the cheese sauce fountain? Two containers of hot cheese sauce, plates, and napkins. You must purchase fries, chicken tenders, or onion rings with the fountain. Late Night Wedding Catering

For late night weddings and events, is there a food minimum requirement to order the fountain?

For late night weddings and events, is there a food minimum requirement to order the fountain? Yes, if you're ordering the fountain for a late night wedding snack, there is a $1,000 minimum of food that needs to be ordered. The fountain costs $250. We recommend it only runs for one hour at your

How long can the fountain run at my event?

How long can the fountain run at my event? We recommend it only runs for one hour at your event.  Late Night Wedding Catering

Does the fountain need to be plugged in?

Does the fountain need to be plugged in? Yes, there must be an outlet close to fountain set up. Please make sure your venue has a designated spot for the fountain and food set up. Extension cords are not recommended. Late Night Wedding Catering

How do I prep the fountain?

How do I prep the fountain? Our team will set up the fountain. The Fountain must be pre-heated 5-7 minutes before pouring cheese sauce. We will need to have a flat surface that is located next to a plug. We do not recommend using extension cords. Once the cheese sauce is poured into bottom basin, th

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

How do I add more cheese sauce

How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin.  Caution: Do not overfill the basin. Late Night Wedding Catering

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