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How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

Do rewards expire?

Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services

Where can I get the Lemon Cake?

Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants.   Lemon Cake

Where can I go to place a delivery order?

Where can I go to place a delivery order? We offer the option to place a delivery order with Portillo's through our website www.portillos.com, the Portillo's app.    Ordering

I lost my phone, did I lose my rewards?

I lost my phone, did I lose my rewards? We’re sorry you lost your phone! Contact your service provider and once you have a new phone, log into your account on www.portillos.com/login , and redownload your Portillo’s Perks card and any rewards to your mobile wallet. Guest Services

Can I get the Lemon Cake shipped?

Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com  before  placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

How can I place a pickup order?

How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup".  Ordering

I’m looking to place an order, what is the best way to do this?

I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering

How early can I place an order?

How early can I place an order? All takeout orders can be placed up to 45 days in advance. To place your takeout order in advance, please visit our website portillos.com, or download our Portillo’s App. Ordering

Why can’t I call in to place my takeout order over the phone?

Why can’t I call in to place my takeout order over the phone? W e have updated our online ordering  platforms and will no longer be offering the option to place takeout orders over the phone Ordering

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