Who do I contact for an online order that is missing items or incorrect? We do suggest that you contact the location that you ordered from directly first. If you are unable to do so, please contact our Guest Services team to further assist here: Contact Us . Ordering
Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service? If you have placed your order outside of our app or website, please do contact the service used for assistance. Ordering
Why can’t I call in to place my takeout order over the phone? W e have updated our online ordering platforms and will no longer be offering the option to place takeout orders over the phone Ordering
Do I need to create a Portillo's account in order to order online? No, if you are using our app you can select the option to "continue as guest." If you are ordering on our website, you will be able to enter your contact information at the checkout screen. Ordering
Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon. Ordering
Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own! Ordering
Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering
What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering
Does Portillo's franchise? We love that you're a fan of Portillo's! However, all of our restaurants are managed by Portillo's - we do not franchise. Our Restaurants
When did Portillo's open? We opened our first location in 1963 in Villa Park, IL. Want to learn more about our history, check it out here: https://www.portillos.com/our-history/ Our Restaurants
Who are the people you have on the walls? These are a few of our famous friends! Our Restaurants
Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants