What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards
Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards
In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100. Gift Cards
Does Portillo's franchise? We love that you're a fan of Portillo's! However, all of our restaurants are managed by Portillo's - we do not franchise. Our Restaurants
When did Portillo's open? We opened our first location in 1963 in Villa Park, IL. Want to learn more about our history, check it out here: https://www.portillos.com/our-history/ Our Restaurants
Who are the people you have on the walls? These are a few of our famous friends! Our Restaurants
Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants
What time can I have the night wedding package delivered? The order must be within the delivery zone and delivered between 9pm-10:30pm Mon-Sun. Subject to availability. Late Night Wedding Catering
Where is the cheese sauce fountain available? To order this package, your event must be in the Chicagoland Illinois area and in our restaurant delivery range. Subject to availability. Late Night Wedding Catering
Who delivers the late night bites? Our skilled Catering Coordinator will deliver and set up your late night bites order. Late Night Wedding Catering
How far in advance can I book the late night wedding catering page? You must book 60 days in advance of your event date with a member of the Portillo's team via phone by calling 866-986-2333 and selecting option 3. Subject to availability. Late Night Wedding Catering