How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location. Our Restaurants
How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin. Caution: Do not overfill the basin. Late Night Wedding Catering
Can I order the Late night delivery without the Fountain? Yes, of course. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering
Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise
What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •
How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise
Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services
Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services
When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services
Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services