Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping
Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping
I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location. Our Restaurants
Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping
How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin. Caution: Do not overfill the basin. Late Night Wedding Catering
Can I order the Late night delivery without the Fountain? Yes, of course. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering
The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping
I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery. Shipping
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting. Lemon Cake
The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping