Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa
Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum. Delivery
What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click here to enter your address. Delivery
What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash. Delivery
Does Portillo's franchise? We love that you're a fan of Portillo's! However, all of our restaurants are managed by Portillo's - we do not franchise. Our Restaurants
I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery
When did Portillo's open? We opened our first location in 1963 in Villa Park, IL. Want to learn more about our history, check it out here: https://www.portillos.com/our-history/ Our Restaurants
Who are the people you have on the walls? These are a few of our famous friends! Our Restaurants
Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants
I wanted to purchase an item that was hanging in one of your locations, can I? Sorry, we don't sell any of the items that are on our walls. Everything you see in our locations was carefully picked out for each location. Our Restaurants
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake