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Can I ship to a P.O. Box or APO/FPO address?

Can I ship to a P.O. Box or APO/FPO address? We use FedEx to ship our products and are not able to ship to an APO/FPO address or to a PO Box. Shipping

Are you able to ship a combination package of Italian beef and hot dogs?

Are you able to ship a combination package of Italian beef and hot dogs? We are unable to modify or customize our packages at this time and do apologize for any inconvenience. The packages we do offer are available on our website.  Shipping

Why don’t you ship with dry ice?

Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would.  Shipping

When ordering a standard box, may items be substituted?

When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages.  Shipping

Why can't a box be paid for at the restaurant?

Why can't a box be paid for at the restaurant? To maintain our quality of service, our restaurant staff focuses on serving food for immediate consumption and are not trained on all of the issues involved in shipping food products.  Our shipping department is a separate operating division create

Does Portillo's franchise?

Does Portillo's franchise? We love that you're a fan of Portillo's! However, all of our restaurants are managed by Portillo's - we do not franchise. Our Restaurants

Holiday Hours

Holiday Hours Thanksgiving Day we will be closed  and we will reopen with normal business hours on Friday. Christmas Eve, closing at 5:00 pm. Christmas Day we will be  closed  and we will reopen with normal business hours on December 26th. New Year's Eve we will be closing ea

When did Portillo's open?

When did Portillo's open? We opened our first location in 1963 in Villa Park, IL.  Want to learn more about our history, check it out here: https://www.portillos.com/our-history/   Our Restaurants

Do all of your locations look the same?

Do all of your locations look the same? No, that’s what makes Portillo's so special! All of our locations are different, some of our themes are Diner, Prohibition, 70's, Chicago and Garage check them all out!  Our Restaurants

Who are the people you have on the walls?

Who are the people you have on the walls? These are a few of our famous friends!  Our Restaurants

Which locations have inside dining?

Which locations have inside dining? All of our restaurant locations, except Joliet, IL., offers inside dining. Our Restaurants

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product.  Shipping

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