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My promo card isn't working.

My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number.  Gift Cards

Do Promo cards expire?

Do Promo cards expire? Yes, they expire on 3/31/2025  Gift Cards

What can I use my promo card on?

What can I use my promo card on? The promo card can be used like a gift card.  Gift Cards

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

What sizes are available in the Crocs?

What sizes are available in the Crocs? •            M4/W6 •            M5/W7 •            M6/W8   •  

Where can I purchase Portillo’s Crocs?

Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise

How do I check my delivery status?

How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting  https://www.portillos.com/tracking/ Shipping

The recipient of the package I sent did not receive the "Gift Message" that I entered

The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food.  Shipping

How Do I Return a Product?

How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com.  Merchandise

How do I access free Wi-Fi at Portillo’s?

How do I access free Wi-Fi at Portillo’s? To access free Wi-Fi at Portillo’s, you need to sign up for a Portillo’s Perks account. Once logged into your account, you can connect to the restaurant’s Wi-Fi. Our Restaurants

Do I need to log into my Perks account every time I visit to use the Wi-Fi?

Do I need to log into my Perks account every time I visit to use the Wi-Fi? Yes, you’ll need to log into your Portillo’s Perks account each time you want to access the Wi-Fi at the restaurant. Our Restaurants

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