How do I check the balance of a Gift Card? You can check your balance here or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card. Gift Cards
How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location. Gift Cards
When will my Gift Card order be mailed? If we receive an order by 1pm we will ship it out the next day. Gift Cards
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering
What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Which locations have inside dining? All of our restaurant locations, except Joliet, IL., offers inside dining. Our Restaurants
When did Portillo's open? We opened our first location in 1963 in Villa Park, IL. Want to learn more about our history, check it out here: https://www.portillos.com/our-history/ Our Restaurants
Where can I go to place a delivery order? We offer the option to place a delivery order with Portillo's through our website www.portillos.com, the Portillo's app. Ordering
What are your restaurant's hours of operation? Most of our restaurants are open from 10:30am - 10pm but do vary by location. Please select your desired location for its hours here : www.portillos.com/locations Our Restaurants
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards