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What payment options do you accept?

What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards

How do I purchase a Gift Card?

How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location. Gift Cards

I need help placing an order

I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards

Can a Gift Card be used to purchase a shipping order?

Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards

How do I place a shipping order?

How do I place a shipping order? You can place a shipping order by clicking here . Please note that we only have an official partnership with Tastes of Chicago for shipping orders. Orders for shipping placed through any other website or vendor are not affiliated with Portillo's. Shipping

Is there a way to track my gift card?

Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards

Can I add a message to my order?

Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards

Why don’t you ship with dry ice?

Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping

Are you able to add money to a Gift Card?

Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards

How will I know that my order has been received?

How will I know that my order has been received? If you have not been contacted via e-mail by the Portillo's E-Store within 24 hours of placing your order online, please check your spam. If you don't see the email confirmation after checking your spam, please Contact Us . In order for us to

Do you ship to Alaska and Hawaii?

Do you ship to Alaska and Hawaii? Yes, it is sent Priority overnight via FedEx and will incur an additional fee. The shipment still will arrive in 2 days. Specific zip codes and service types may vary. Shipping

How do I cancel my order?

How do I cancel my order? Please call 866-986-2333 or Contact Us . All cancellation or change requests must include the billing name and the order number. Although we will make every effort to process your cancellation or change request, we cannot guarantee that we will be able to make th