Search Results | Portillo's

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Help, your website has changed. How do I customize a menu item?

Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own!  Ordering

How do I update my account?

How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering

Why can't I find a big beef?

Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Can I do premade sandwiches?

Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8,  here  for a quick grab and go experience.   Catering

How do I pre-order / order Catering?

How do I pre-order / order Catering? You can order catering here  or give us a call at 866-YUM-BEEF. Catering

How do I know how much to order?

How do I know how much to order? Our portions can be found on our menu . We are happy to help you with portioning for your event. Give us a call at 866-YUM-BEEF for your quote today. Catering

Do you provide or sell service items?

Do you provide or sell service items? Most of our items do come with serving utensils. We do offer them ala carte if you would like to purchase additional. They can be found under our service items category here . Catering

Can I add protein to a mostaccioli/pasta tray?

Can I add protein to a mostaccioli/pasta tray? Yes, you can add protein to any catering pasta dish.  Catering

Can I customize a salad for a group?

Can I customize a salad for a group? Yes, you can request items to be removed or left on the side for our salads.  Catering

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