Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service? If you have placed your order outside of our app or website, please do contact the service used for assistance. Ordering
Do I need to create a Portillo's account in order to order online? No, if you are using our app you can select the option to "continue as guest." If you are ordering on our website, you will be able to enter your contact information at the checkout screen. Ordering
Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon. Ordering
Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own! Ordering
How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering
Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering
Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8, here for a quick grab and go experience. Catering
How do I pre-order / order Catering? You can order catering here or give us a call at 866-YUM-BEEF. Catering
How do I know how much to order? Our portions can be found on our menu . We are happy to help you with portioning for your event. Give us a call at 866-YUM-BEEF for your quote today. Catering
Do you provide or sell service items? Most of our items do come with serving utensils. We do offer them ala carte if you would like to purchase additional. They can be found under our service items category here . Catering
Can I add protein to a mostaccioli/pasta tray? Yes, you can add protein to any catering pasta dish. Catering
Can I customize a salad for a group? Yes, you can request items to be removed or left on the side for our salads. Catering