My gravy is leaking. It is normal for a small amount of gravy to leak during shipping. If the container is completely broken or has leaked outside of the box, please Contact Us , we may ask you to send photos for training purposes. Shipping
Should I freeze my product? For best quality, we don't recommend refreezing the product if it arrived over 32 degrees. If the product arrived still frozen you can keep it frozen for 3 months. Shipping
Does the food stay frozen? The meat and gravy is shipped frozen, and other items are refrigerator cold. All packages are meant to arrive refrigerator cold. If you would like to have the meat and gravy arrive frozen we do offer overnight options. Shipping
Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping
When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages. Shipping
I cooked the food and it didn't taste as good. We apologize that you were not happy with the way your food tasted. We are unable to refund cooked product. Please make sure to follow the heating instructions accordingly. Shipping
Why can't a box be paid for at the restaurant? To maintain our quality of service, our restaurant staff focuses on serving food for immediate consumption and are not trained on all of the issues involved in shipping food products. Our shipping department is a separate operating division create
Where can I find the next Beef Bus® stop? Follow @BeefBusOffical on X and Instagram for regular updates. Beef Bus® Food Truck
The Beef Bus® was not at a location announced previously, why? We understand that our fans are excited to visit the food truck and we sincerely apologize if this happens. Sometimes things don't work out as planned and we are not able to have the truck in a previously announced location. When thi
What menu items are available on the Beef Bus®? Prices will vary by location visit and include sales tax: Regular Italian beef sandwich Sweet peppers, hot giardiniera and mozzarella cheese each available for an additional charge Chicago-style hot dog Signature crinkle-cut fries Cheese sauce Ca
Will you be changing the menu options? We do not have plans to change the menu at this time. Beef Bus® Food Truck
What methods of payment are accepted on the Beef Bus®? We accept cash, VISA, Master Card, Discover and American Express. Beef Bus® Food Truck