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The website/socials said the Beef Bus® was going to be open, but when I arrived it wasn't there/was closed, what's the dill?

The website/socials said the Beef Bus® was going to be open, but when I arrived it wasn't there/was closed, what's the dill? Frankly , sometimes things happen that are out of our control and the Beef Bus ® has to wrap up early and roll out. When this happens, we do our best to accommodate the pe

Which items on your menu are Gluten free?

Which items on your menu are Gluten free? While we don’t have a separate gluten free menu, you are able to modify items to remove items containing gluten. Please check out our Nutritional and Allergen information here:  https://www.portillos.com/nutrition/ Menu

What's a Chicago style hot dog?

What's a Chicago style hot dog? A Chicago Hot Dog with everything contains: mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun. Menu

Can you purchase the bread used for your Italian beef sandwiches?

Can you purchase the bread used for your Italian beef sandwiches? Yes, we do offer this item to bring home alongside our famous Italian beef. This can be purchased in a restaurant or online but is unavailable for shipping as an individual item.  Menu

How do I cancel my order?

How do I cancel my order? Please call 866-986-2333 or  Contact Us . All cancellation or change requests must include the billing name and the order number. Although we will make every effort to process your cancellation or change request, we cannot guarantee that we will be able to make th

Can I ship outside the United States?

Can I ship outside the United States? We are able to ship our products anywhere in the United States. We are not able to ship to Canada or outside the United States at this time.  Shipping

My shipping address is wrong, how do I fix it?

My shipping address is wrong, how do I fix it? Please call 866-986-2333 or Contact Us  as soon as you notice the address is incorrect. We will need 2 business days to correct the issue. All requests need to include the order number and the new address.  Shipping

I need help placing an order.

I need help placing an order. If you need help placing an order, please call 866-986-2333. Shipping

What are your shipping options and prices?

What are your shipping options and prices? We use FedEx to handle our shipping needs, to best ensure delivery of fresh products. Standard shipping is 2 day (second business day). You select your order arrival date at order checkout. Other options next day or Saturday delivery may be availa

Which days do you ship?

Which days do you ship? Food Orders: Sunday – No Arrivals Monday - No Arrivals Tuesday – Next Day Standard & Next Day Priority Wednesday – Standard 2-day, Next Day Standard, Next Day Priority Thursday - Standard 2-day, Next Day Standard, Next Day Priority Friday - Standard 2-da

When will my order be shipped?

When will my order be shipped? You  select  the arrival date during  the  checkout  process.   We offer free shipping  for delivery  Wednesday – Friday  (excluding holidays) . Orders placed for same day  shipping  must be made before

When will my order be delivered?

When will my order be delivered? You are able to specify your preferred arrival date when placing your nationwide shipping order.  A package may arrive on or before your selected date. Although we try to schedule delivery for this date, we cannot guarantee these dates since delivery is con

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