What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location. Gift Cards
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards
Does the Garden Dog® have artificial flavors? There are no artificial flavors in the Garden Dog ® . It gets all its crave-worthy flavor from plant-based ingredients that are seasoned and smoked to perfection. Menu
Does Portillo's accept donation requests? Donation requests can be made by visiting https://www.portillos.com/good/ . Fundraisers and Donations
Do the Ribs or BBQ sauce contain peanuts or peanut oil? Our ribs or BBQ sauce do not contain peanuts or peanut oil. Please check out our Allergen info here: https://www.portillos.com/nutrition/ Menu