What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location. Gift Cards
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
How do I place a shipping order? You can place a shipping order by clicking here . Please note that we only have an official partnership with Tastes of Chicago for shipping orders. Orders for shipping placed through any other website or vendor are not affiliated with Portillo's. Shipping
Do you have any locations outside of the Chicago area? Yes! We currently have restaurants in 9 others states - California, Florida, Arizona, Wisconsin, Michigan, Indiana, Iowa and Minnesota and Texas. Our Restaurants
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu
Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards