Search Results

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

Which locations have inside dining?

Which locations have inside dining? All of our restaurant locations, except Joliet, IL., offers inside dining. Our Restaurants

When did Portillo's open?

When did Portillo's open? We opened our first location in 1963 in Villa Park, IL. Want to learn more about our history, check it out here: https://www.portillos.com/our-history/ Our Restaurants

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey

Where can I go to place a delivery order?

Where can I go to place a delivery order? We offer the option to place a delivery order with Portillo's through our website www.portillos.com, the Portillo's app. Ordering

What are your restaurant's hours of operation?

What are your restaurant's hours of operation? Most of our restaurants are open from 10:30am - 10pm but do vary by location. Please select your desired location for its hours here : www.portillos.com/locations Our Restaurants

How can I place a pickup order?

How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup". Ordering

I’m looking to place an order, what is the best way to do this?

I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering

How early can I place an order?

How early can I place an order? All takeout orders can be placed up to 45 days in advance. To place your takeout order in advance, please visit our website portillos.com, or download our Portillo’s App. Ordering

I don’t have a cell phone/way to get online. How can I place my order in advance?

I don’t have a cell phone/way to get online. How can I place my order in advance? We are happy to place your order upon arrival; we have team members available to assist you once you arrive. We will work quickly to place and prepare your order for you. Ordering

Why can’t I call in to place my takeout order over the phone?

Why can’t I call in to place my takeout order over the phone? W e have updated our online ordering platforms and will no longer be offering the option to place takeout orders over the phone Ordering

How do I modify my order?

How do I modify my order? If you have placed your order for immediate pickup or delivery, we are unable to modify the order. Visit Portillos.com or call 866-YUM-BEEF at least 24 hours before delivery or pickup time. Due to inventory & labor costs, refunds are only available for orders canc