Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders. Delivery
Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa
Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum. Delivery
I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery
What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash. Delivery
What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click here to enter your address. Delivery
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient. Menu
Does your Polish sausage contain beef or pork? The sausage contains both beef & pork. Menu
Does the gravy for the Italian beef contain gluten? Our beef and gravy does not contain gluten, however cross contamination is possible. We recommend ordering the Take & Make Beef and gravy to ensure no cross contamination. Menu
What's a Chicago style hot dog? A Chicago Hot Dog with everything contains: mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun. Menu