What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Do you ship to Alaska and Hawaii? Yes, it is sent Priority overnight via FedEx and will incur an additional fee. The shipment still will arrive in 2 days. Specific zip codes and service types may vary. Shipping
What counts as a visit? Any online, in-restaurant, or drive-thru order with a sub-total over $5 counts as a Perks visit. Be sure to scan your Perks Card at checkout to ensure your visit is counted. If you’re ordering online, make sure you are logged into your account. Portillo
Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu
Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping
How do I earn a FREE Large Fry? New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $5. Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
What if I forgot to scan my card? No problem! Call 866-YUM-BEEF and provide your receipt details to have the visit added to your account. Portillos Perks
What menu items are available on the Beef Bus®? Prices will vary by location visit and include sales tax: Regular Italian beef sandwich Sweet peppers, hot giardiniera and mozzarella cheese each available for an additional charge Chicago-style hot dog Signature crinkle-cut fries Cheese sauce Ca
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey