Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card. Gift Cards
When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards
I lost my Promo card. We are sorry they are not replaceable, please treat them like cash. Gift Cards
Do Promo cards expire? Yes, they expire on 3/31/2025 Gift Cards
My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number. Gift Cards
What can I use my promo card on? The promo card can be used like a gift card. Gift Cards
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
How do I become a Portillo’s Perk member? Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
Where do I see my badges? Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet. Portillos Perks