What is on top of the hamburger buns? Our hamburger buns have a corn dusting on them, you can substitute them for a brioche bun or ask for no bun. Menu
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information. Menu
Where is the nutritional information? Portillo's Nutritional and Allergen information can be found here. Menu
How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient. Menu
Does your Polish sausage contain beef or pork? The sausage contains both beef & pork. Menu
Does the gravy for the Italian beef contain gluten? Our beef and gravy does not contain gluten, however cross contamination is possible. We recommend ordering the Take & Make Beef and gravy to ensure no cross contamination. Menu
Are the hot dogs and Jumbo hot dogs 100% beef? Yes, the Hot Dogs are beef, the casing is sheep. Jumbo hot dogs do not have a casing. Menu
Why does your website show shellfish allergen when nothing on your menu has shellfish? It is possible for shellfish to be processed on the same equipment as our fish fillet. Menu