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Do you offer your catering menu for online ordering?

Do you offer your catering menu for online ordering? Yes, you can access our printed Catering menu or for a specific location here . Ordering

Can I use a gift card, coupon or birthday club reward for my online order?

Can I use a gift card, coupon or birthday club reward for my online order? Yes! Log into your Portillo's account and you will see "Rewards available" if you have one. In the check out screen just select the reward you wish to use If you have a code just type the code number in the box

Who do I contact for an online order that is missing items or incorrect?

Who do I contact for an online order that is missing items or incorrect? We do suggest that you contact the location that you ordered from directly first. If you are unable to do so, please contact our Guest Services team to further assist here: Contact Us . Ordering

Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service?

Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service? If you have placed your order outside of our app or website, please do contact the service used for assistance. Ordering

Why can’t I call in to place my takeout order over the phone?

Why can’t I call in to place my takeout order over the phone? W e have updated our online ordering platforms and will no longer be offering the option to place takeout orders over the phone Ordering

Do I need to create a Portillo's account in order to order online?

Do I need to create a Portillo's account in order to order online? No, if you are using our app you can select the option to "continue as guest." If you are ordering on our website, you will be able to enter your contact information at the checkout screen. Ordering

Can you label each item for group orders

Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon. Ordering

Help, your website has changed. How do I customize a menu item?

Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own! Ordering

Why can't I find a big beef?

Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

Where can I find the next Beef Bus® stop?

Where can I find the next Beef Bus® stop? Follow @BeefBusOffical on X and Instagram for regular updates. Beef Bus® Food Truck

The Beef Bus® was not at a location announced previously, why?

The Beef Bus® was not at a location announced previously, why? We understand that our fans are excited to visit the food truck and we sincerely apologize if this happens. Sometimes things don't work out as planned and we are not able to have the truck in a previously announced location. When thi